Privacy Policy

📄 1. About This Privacy Policy

1.1 This Privacy Policy explains how Restmaker (operated by Madormo Group Pty Ltd ABN 826 587 428 88) collects, uses, and stores your personal information when you use our website or purchase from us.

1.2 This policy describes how we manage your personal information and protect your privacy.

1.3 It’s in our interest to protect your privacy — doing so helps us build a genuine relationship with you.

1.4 By creating an account with us, you agree to the use and disclosure of your personal information as set out in this policy.

⚖️ 2. The Australian Privacy Principles

2.1 We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2.2 We may update this Privacy Policy from time to time. We recommend reviewing it periodically.

🎯 3. Why We Collect Your Information

3.1 We collect personal information to process your orders and purchases, including arranging payment and delivery.

3.2 You can also subscribe to our email list to receive updates on new products, promotions, and sleep tips.

🔍 4. What Information Do We Collect?

4.1 We collect personal information that we consider necessary for our business. What we collect depends on how you deal with us.

4.2 We may collect information when you:

• 👤 Create an account with us
• 🛒 Make a purchase
• 💬 Contact us for information or support
• 📊 Participate in surveys, promotions, or competitions
• 📩 Subscribe to our mailing list
• ⭐ Leave a product review
• 🌐 Visit or browse our website
• 💼 Apply for a role with us

4.3 Information we may collect includes your name, address, email, phone number, billing details, and (where applicable) employment application information.

4.4 We may also collect non-identifying demographic information and technical data like IP address, browser type, and pages visited. This helps us maintain and improve our website.

4.5 If you choose not to provide required information, we may not be able to process your order or respond to your request.

⚙️ 5. How We Use Your Information

5.1 We use your personal information to:

• 📦 Provide and manage our products and services
• 💳 Process and fulfil orders, including billing and delivery
• 🔔 Communicate with you about your account or orders
• 📣 Send marketing communications (only with your consent)
• ✨ Personalise your experience on our website
• 📈 Research customer needs to improve our products and services

5.2 We may also use your information for related purposes that you’d reasonably expect given how you’ve engaged with us.

5.3 You’re generally not obliged to provide personal information, but if you don’t, we may not be able to provide the products or services you’re after.

🤝 6. When Do We Share Your Information?

6.1 We may share your personal information with:

• 🚚 Service providers such as couriers, payment processors, and email platforms who help us operate our business
• 🔄 A buyer or merger partner if our business is transferred or acquired
• 🏛️ Law enforcement agencies, where required by law

6.2 We do not sell your personal information. We do not share it with third parties for their own marketing purposes without your consent.

🛡️ 7. How We Protect Your Information

7.1 We use physical and electronic security measures — including firewalls, secure databases, and restricted access — to protect your information from misuse, loss, or unauthorised access.

7.2 While we take every reasonable precaution, online data transmission cannot be guaranteed as completely secure. You share information with us via the internet at your own risk.

7.3 We are not responsible for the privacy or security practices of third parties we’re permitted to share information with.

7.4 If you suspect a privacy breach, contact us immediately.

📝 8. Accessing and Correcting Your Information

8.1 You can request access to the personal information we hold about you at any time. We’ll provide it in a suitable format (e.g., by email or post).

8.2 We may charge a small administrative fee to cover our costs. We will not charge you simply for making a request.

8.3 In some circumstances we may be unable to grant access — for example, if doing so would interfere with another person’s privacy. If that’s the case, we’ll let you know in writing.

8.4 If you believe information we hold is incorrect or incomplete, you can request a correction. If we disagree, we’ll note your disagreement on your record.

📬 9. Privacy Complaints

9.1 If you believe your privacy has been breached, please contact us with the details of what happened so we can investigate.

9.2 We’ll treat your complaint confidentially and aim to resolve it within a reasonable timeframe in accordance with our obligations under the Privacy Act.

👋 10. Contact Us

For privacy-related enquiries, please contact us: