Refund and Returns Policy

🛏️ 100-Night Trial — Mattresses

Every Restmaker mattress comes with a 100-Night Trial. We know a good night’s sleep takes more than a quick test in a showroom — so we want you to live with it properly. Sleep on it for real. And if it’s not right for you, we’ll take it back and give you a full refund.

🤔 How Does It Work?

  • 📅
    Start Date: Your 100 nights starts from the date your mattress is delivered.
  • ⏱️
    Adjustment Period: Give it at least 21 nights. Your body needs time to adjust to a new mattress. We ask that you sleep on it for a minimum of 21 nights before requesting a return.
  • 📞
    Get in Touch: If you’re still not happy before night 100, contact us at info@restmaker.au or call 0415 684 206. Our team will guide you through the process.
  • 🚚
    Free Collection: We arrange free pickup at a time that suits you.
  • 💳
    Fast Refund: Once the mattress is collected and inspected, we’ll process a full refund of the mattress purchase price within 7 business days.

📋 Eligibility Requirements

To return your mattress under the 100-Night Trial:

  • ✅ The mattress must have been purchased directly from restmaker.au
  • ✅ A mattress protector must have been used throughout the trial period (from day one)
  • ✅ The mattress must be in reasonable, hygienic condition — free from stains, soiling, tears, or damage
  • ✅ Your return must be requested before the end of night 100 (counting from your delivery date)
  • ✅ You must have slept on the mattress for at least 21 nights before requesting a return

❌ What’s Not Included in the Trial?

  • 🔹 The original delivery fee (where charged) is non-refundable
  • 🔹 The 100-Night Trial covers mattresses only — not bed frames, bases, accessories, or clearance items
  • 🔹 Limited to one return per household, per mattress
  • 🔹 Only applies to purchases made directly through restmaker.au

🔄 30-Day Returns — All Other Products

For bed frames, bed bases, and accessories, you have 30 days from the date of delivery to return an item if you change your mind.

📋 Conditions for Return

  • 📸 Contact us within 30 days of delivery at info@restmaker.au with photos of the item in its original packaging
  • 📦 Items must be in original, unused condition in the original packaging
  • 🛠️ Items requiring assembly must be disassembled and repacked before return
  • 🚚 Return shipping costs are your responsibility
  • 🔢 A 10% restocking fee applies and will be deducted from your refund

⚠️ Hygiene Regulations: Due to health and hygiene regulations, mattresses, mattress toppers, and bed linen can only be returned under this policy if still in original sealed, unopened packaging.

We’ll provide you with a Return Authorisation (RA) number. Send all returns to:

📍 Returns Address: Restmaker — Unit 21, 70 Bridge Street, Picton NSW 2571

⏱️ Refunds are processed within 7 business days of us receiving the returned item.

💥 Damaged or Faulty Items

📦 Item Arrived Damaged?

All Restmaker orders include complimentary transit insurance. If your order arrives damaged, let us know within 24 hours of delivery. Email info@restmaker.au with:

  • 🔢 Your order number
  • 📸 Photos of the damaged item
  • 📦 Photos of the original packaging
  • 📝 A copy of the delivery docket noting the damage (where possible)

✨ We’ll arrange a repair, replacement, or refund at no cost to you.

🛠️ Manufacturing Defect?

If your product develops a fault due to a defect in materials or workmanship, this is covered under warranty. Visit our Warranty Information page for details on how to make a claim.

⚖️ Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.