Question 1

How long does delivery take?

Accepted Answer

We offer two delivery options for Sydney Metro: 
Same-Day Delivery — Order before 11:30 am on a business day and we'll deliver the same day. A same-day delivery fee applies.
Standard Delivery — Free delivery to Sydney Metro within 2–5 business days. For other areas we deliver to, allow 5–8 business days.
Once your order ships, you'll receive tracking details by email.

Question 2

Is delivery really free?

Accepted Answer

Yes — as a limited time offer, free delivery applies to Sydney Metro orders. Enter your postcode at checkout to confirm your area is covered. A delivery fee applies to areas outside Metro Sydney.

Question 3

Where do you deliver?

Accepted Answer

We currently deliver to Sydney Metro, select surrounding Sydney regions, and some ACT locations. We don't deliver to other states at this time. Enter your postcode at checkout to check if we deliver to your area.

Question 4

Can I track my order?

Accepted Answer

Yes. Once your order leaves our warehouse, we'll send you a tracking number by email. Use it to follow your delivery all the way to your door.

Question 5

Do I need to be home for delivery?

Accepted Answer

For large items like mattresses and bed frames, yes — someone needs to be available to receive and sign for the delivery. If that's not possible, you can request an Authority to Leave, though this voids the complimentary transit insurance on your order.

Question 6

Can I pick up in person?

Accepted Answer

Yes. Free Click & Collect is available from our warehouse at Unit 21, 70 Bridge Street, Picton NSW 2571. Select Click & Collect at checkout and we'll contact you when your order is ready.

Question 7

What is the 100-Night Trial?

Accepted Answer

What is the 100-Night Trial?

Every Restmaker mattress comes with a 100-Night Trial. Sleep on it properly, and if it's not right for you, contact us before night 100. We'll organise a free pickup and process a full refund of the mattress purchase price — no hassle, no questions asked.
See our Refunds & Returns for more details.

Question 8

Do I need a mattress protector to be eligible?

Accepted Answer

Yes. Using a mattress protector throughout the trial period is a requirement for eligibility. It protects your mattress and keeps it in the condition needed for us to process any return. Fit one from day one.

Question 9

What's your return policy on other products?

Accepted Answer

For bed frames, bases, and accessories, you have 30 days to return items in original, unused condition. Return shipping costs and a 10% restocking fee apply. Mattresses, toppers, and bed linen can only be returned if still in original sealed, unopened packaging.

Question 10

How long is the warranty?

Accepted Answer

All Restmaker mattresses come with a warranty of up to 15 years , depending on the collection, covering manufacturing defects. Bed frames and bases are covered by a 1 or 2-year warranty. See our Warranty Information page for full details.

Question 11

What does the warranty cover?

Accepted Answer

The warranty covers defects in materials and workmanship — things like a faulty support system, structural issues, or foam breakdown beyond normal use. It doesn't cover normal wear and tear, staining, or damage caused by misuse.

Question 12

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, PayPal, Afterpay, Zip Pay, and direct bank transfer. All prices include GST.

Question 13

Can I cancel my order?

Accepted Answer

Contact us by phone on 0415 684 206 during business hours as soon as possible. A $30 admin fee applies for cancellations after processing begins. Once dispatched, return shipping costs apply — including on free-delivery orders.

Question 14

What mattress sizes do you stock?

Accepted Answer

We stock Single, King Single, Double, Queen, King, and Super King across our full mattress range.

Question 15

How do I choose the right mattress?

Accepted Answer

It comes down to your preferred sleep feel — Firm, Medium, or Plush — and any specific needs like back support or temperature regulation. Not sure? Call us on 0415 684 206 and we'll point you in the right direction.

Question 16

Do you sell bed frames and bases?

Accepted Answer

Yes. We stock a range of bed frames and bed bases to suit different styles and budgets. Browse the Beds section online or visit our Picton showroom.

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