DELIVERY INFORMATION
🚚 Free Delivery to Sydney Metro — Limited Time Offer
As a limited time offer, we’re providing free delivery to Sydney Metro. Enter your postcode at checkout to confirm your area is covered, or call us on 0415 684 206.
Estimated delivery timeframe from dispatch:
- ⏱️ Sydney Metro: 2–5 business days
Standard deliveries are made Monday to Friday during business hours, excluding public holidays.
🌐 Delivery to Other Areas
We also deliver to select surrounding Sydney regions and some ACT locations. A delivery fee applies for these areas. Enter your postcode at checkout to see the cost and confirm we deliver to your area.
⏱️ Estimated delivery timeframe from dispatch for non-metro areas: 5–8 business days.
📍 Interstate Delivery
Interstate delivery is not currently available. We serve Sydney Metro, select surrounding Sydney regions, and select ACT locations only.
⚡ Same-Day Delivery — Sydney Metro
Need it fast? For in-stock items being delivered within Sydney Metro, we offer same-day delivery on orders placed before 11:30 am on a business day. A same-day delivery fee applies. This is a one-person, to-door service — some large items may not be eligible. Check at checkout.
📋 What Our Delivery Includes
Our standard delivery is a door-to-door service to the ground floor. It does not include:
- ❌ Moving items upstairs or through lifts
- ❌ Product assembly or installation
- ❌ Removal of old mattresses or furniture
If you have special delivery requirements, contact us at info@restmaker.au immediately after placing your order. Additional costs may apply.
🏠 Do I Need to Be Home?
Yes — someone needs to be available to receive and sign for your delivery. If you can’t be home, you can arrange an Authority to Leave.
⚠️ Please note: Selecting Authority to Leave voids the complimentary transit insurance on your order, and Restmaker cannot be held responsible for any loss or damage after delivery.
📦 Order Tracking
Once your order is dispatched, we’ll email you a tracking number.
✉️ Tracking Enquiries: info@restmaker.au
📞 Phone Support: 0415 684 206
🏪 Click & Collect — Free
Prefer to collect in person? We offer free Click & Collect from our Picton warehouse.
📍 Warehouse Location: Restmaker — Unit 21, 70 Bridge Street, Picton NSW 2571
Select Click & Collect at checkout and we’ll contact you when your order is ready.
🛡️ Damaged or Lost Orders
All Restmaker orders include complimentary transit insurance. If your order arrives damaged, let us know within 24 hours of delivery. Email info@restmaker.au with:
- 🔢 Your order number
- 📸 Photos of the damaged item
- 📦 Photos of the original packaging
If your order is lost in transit, contact us at info@restmaker.au and we’ll resolve it promptly.
🛑 Cancelling an Order
Orders can only be cancelled by phone on 0415 684 206 during business hours. A $30 cancellation fee applies once processing has started. If your order has already been dispatched, return shipping costs apply — including on orders placed with free delivery.
💼 Commercial & Bulk Orders
For commercial or bulk orders, contact us at orders@restmaker.au to discuss custom delivery options.